SSadly recent updates to our support system software of choice (Accord5 Trellis) have rendered the email functionality nearly useless, as it is unable to comprehend emails from a wide variety of email clients.
We have reinstalled and migrated to an older but much more reliable support system, OTRS, the latest versions of which are ITIL compliant.
Hopefully this will make our email and phone support faster and less prone to error.
PS - The web interface will be at http://support.bytel.net.uk/. The old address will remain available for retrieval of old support tickets should it be necessary.
-- Rick
skip to main |
skip to sidebar
Service status relating to the Bytel network and services, hosted independently.
Live Support
Posts
Blog Archive
-
▼
2009
(81)
-
▼
January
(19)
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage :: mx1.bytel.net.uk/smtp
- Outage :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/pop3
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Outage Update :: mx1.bytel.net.uk/smtp
- Service Notice :: Potential Degraded Service on 1s...
- Outage Update :: web2.bytel.net.uk/http
- Outage :: web2.bytel.net.uk/http
- New Support System
- Outage Update :: web2.bytel.net.uk/http
- Outage :: web2.bytel.net.uk/http
-
▼
January
(19)