Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage :: mx1.bytel.net.uk/smtp

A failure has been detected as below. Engineers have been notified and are currently investigating the problem.

Device: mx1.bytel.net.uk
Service: smtp
Status: down

Outage :: mx1.bytel.net.uk/smtp

A failure has been detected as below. Engineers have been notified and are currently investigating the problem.

Device: mx1.bytel.net.uk
Service: smtp
Status: down

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/pop3

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: pop3
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Outage Update :: mx1.bytel.net.uk/smtp

The outage has now been resolved. Normal service should resume shortly.

Device: mx1.bytel.net.uk
Service: smtp
Status: up

Service Notice :: Potential Degraded Service on 1st Feb 2009

Due to essential maintenance work on our network, there will be potential degraded service for our network, broadband and hosting customers on Sunday 1st February, 2009. This will be for around 1 hour between 9am and 5pm.

Please note that we will still continue to offer services to the internet during this period and we do not expect a loss of service.

-- Rick

Outage Update :: web2.bytel.net.uk/http

The outage has now been resolved. Normal service should resume shortly.

Device: web2.bytel.net.uk
Service: http
Status: up

Outage :: web2.bytel.net.uk/http

A failure has been detected as below. Engineers have been notified and are currently investigating the problem.

Device: web2.bytel.net.uk
Service: http
Status: down

New Support System

SSadly recent updates to our support system software of choice (Accord5 Trellis) have rendered the email functionality nearly useless, as it is unable to comprehend emails from a wide variety of email clients.

We have reinstalled and migrated to an older but much more reliable support system, OTRS, the latest versions of which are ITIL compliant.

Hopefully this will make our email and phone support faster and less prone to error.

PS - The web interface will be at http://support.bytel.net.uk/. The old address will remain available for retrieval of old support tickets should it be necessary.

-- Rick

Outage Update :: web2.bytel.net.uk/http

The outage has now been resolved. Normal service should resume shortly.

Device: web2.bytel.net.uk
Service: http
Status: up

Outage :: web2.bytel.net.uk/http

A failure has been detected as below. Engineers have been notified and are currently investigating the problem.

Device: web2.bytel.net.uk
Service: http
Status: down